This Privacy Policy explains how phiwin collects, uses, stores, and protects your personal information in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines.
All data transmitted between your device and phiwin servers is encrypted using industry-standard 256-bit SSL technology, the same level used by banks.
phiwin fully complies with the Philippine Data Privacy Act of 2012, ensuring your personal data is collected, processed, and stored lawfully and transparently.
phiwin will never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is yours and yours alone.
You have the right to access, correct, delete, or export your personal data at any time. Contact phiwin support to exercise your data rights.
Your Privacy Matters: phiwin is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you use the phiwin platform at phiwin.net. By using phiwin, you consent to the data practices described in this policy.
1.1 This Privacy Policy ("Policy") applies to all personal data collected by phiwin ("phiwin," "we," "us," or "our") through the phiwin website located at phiwin.net, including all associated services, games, mobile applications, and customer support channels.
1.2 phiwin is committed to compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines ("DPA 2012"), and its implementing rules and regulations issued by the National Privacy Commission of the Philippines.
1.3 This Policy should be read in conjunction with phiwin's Terms and Conditions and Responsible Gaming Policy, which govern your use of the phiwin platform.
1.4 By accessing or using phiwin, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.
2.1 For the purposes of the Data Privacy Act of 2012, phiwin is the data controller responsible for your personal information collected through the phiwin platform.
2.2 phiwin determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data protection laws.
2.3 If you have any questions, concerns, or requests regarding the processing of your personal data, you may contact phiwin's Data Protection Officer using the contact details provided in Section 14 of this Policy.
3.1 phiwin collects several categories of personal information from users of the phiwin platform. The types of information we collect include:
3.1.1 Account Registration Information
When you create a phiwin account, we collect the following information:
3.1.2 Identity Verification Information
To comply with anti-money laundering (AML) regulations and PAGCOR requirements, phiwin may request:
3.1.3 Financial Transaction Information
When you make deposits or withdrawals on phiwin, we collect:
3.1.4 Technical and Usage Information
When you access phiwin, we automatically collect certain technical information, including:
3.1.5 Communications Data
When you contact phiwin customer support or communicate with us through any channel, we collect records of those communications, including chat transcripts, email correspondence, and support ticket details.
4.1 phiwin uses the personal information we collect for the following purposes:
4.2 phiwin will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.
5.1 phiwin processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:
5.2 Where phiwin relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
Important: phiwin does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Any sharing of your data is strictly limited to what is necessary to operate the phiwin platform and comply with legal obligations.
6.1 phiwin may share your personal information with the following categories of third parties:
6.2 All third-party service providers engaged by phiwin are contractually required to process your personal data only in accordance with phiwin's instructions and to implement appropriate security measures to protect your data.
6.3 In the event of a merger, acquisition, or sale of all or part of phiwin's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
7.1 phiwin implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
7.2 While phiwin takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. phiwin cannot guarantee absolute security of your data and encourages you to take steps to protect your own account, including using a strong, unique password and enabling 2FA.
7.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phiwin will notify the National Privacy Commission and affected users in accordance with the requirements of the Data Privacy Act of 2012.
8.1 phiwin retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
8.2 The following retention periods apply to different categories of personal data held by phiwin:
8.3 When personal data is no longer required for the purposes for which it was collected and no legal obligation requires its continued retention, phiwin will securely delete or anonymize the data.
9.1 Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by phiwin:
9.2 To exercise any of the rights listed above, please contact phiwin's Data Protection Officer using the contact details provided in Section 14. phiwin will respond to all valid data rights requests within thirty (30) days of receipt.
9.3 Please note that certain data rights may be limited where phiwin is required to retain your data to comply with legal obligations, including AML and PAGCOR record-keeping requirements.
10.1 phiwin uses cookies and similar tracking technologies to enhance your experience on the phiwin platform, analyze usage patterns, and deliver relevant content. A cookie is a small text file placed on your device when you visit a website.
10.2 phiwin uses the following categories of cookies:
10.3 You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling certain cookies may affect the functionality of the phiwin platform.
10.4 phiwin may also use web beacons, pixel tags, and similar technologies in emails and on the platform to track engagement and measure the effectiveness of communications.
Age Restriction: phiwin is strictly intended for adults aged 21 years and older. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you must not use the phiwin platform or provide any personal information to phiwin.
11.1 phiwin takes the protection of minors very seriously. The phiwin platform is not directed at, and is not intended for use by, individuals under the age of 21 years, in accordance with PAGCOR regulations governing online gambling in the Philippines.
11.2 phiwin employs age verification procedures during account registration to prevent underage individuals from accessing the platform. If phiwin discovers that personal data has been collected from a person under the age of 21, that account will be immediately terminated and all associated data will be deleted.
11.3 If you are a parent or guardian and believe that your child has provided personal information to phiwin, please contact us immediately using the details in Section 14 so that we can take appropriate action.
12.1 phiwin primarily stores and processes your personal data within the Philippines. However, in certain circumstances, your personal data may be transferred to and processed in countries outside the Philippines, for example where phiwin uses cloud infrastructure or third-party service providers located in other jurisdictions.
12.2 Where personal data is transferred outside the Philippines, phiwin ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses that require the recipient to provide a level of protection equivalent to that required under the Data Privacy Act of 2012.
12.3 By using phiwin and providing your personal data, you consent to the transfer of your data to other countries as described in this section, subject to the safeguards described above.
13.1 phiwin reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. The date of the most recent revision will always be displayed at the top of this page.
13.2 When material changes are made to this Privacy Policy, phiwin will notify registered users via email or a prominent notice on the phiwin platform prior to the changes taking effect. We encourage you to review this Policy periodically to stay informed about how phiwin protects your personal data.
13.3 Your continued use of the phiwin platform after any changes to this Privacy Policy have been posted constitutes your acceptance of the revised Policy. If you do not agree to the updated Policy, you must stop using phiwin and may request account closure.
14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way phiwin handles your personal data, please contact our Data Protection Officer. All data-related inquiries will be handled in accordance with the Data Privacy Act of 2012 and responded to within thirty (30) days.
14.2 You may reach phiwin's Data Protection Officer at the contact details below. Please note that the email address is provided as plain text only and is not a clickable link:
phiwin Data Protection Officer
Email: [email protected]
General Support: [email protected]
Website: phiwin.net
Response Time: Within 30 days of receipt
14.3 If you are not satisfied with phiwin's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
14.4 For responsible gaming support, self-exclusion requests, or gaming limit tools, please visit our dedicated Responsible Gaming page.
Now that you know how phiwin protects your privacy, you can play with full confidence. 500+ games, fast GCash payouts, and a platform built with your security in mind.
Must be 21 years or older to play. Please game responsibly. Terms & Conditions apply.